# FeedBear

> FeedBear is a customer feedback management platform that helps product teams collect feature requests, prioritize with voting, share public roadmaps, and announce updates via changelogs. It serves SaaS companies and product teams who want to close the feedback loop with their users. Founded by Pietro Saccomani and Tomas Vestenicky, FeedBear is used by companies including Recharge, Keap, Rentspree, Twilio, and Piktochart.

## Product Overview

FeedBear provides three core modules — feedback boards, public roadmaps, and changelogs — that work together to create a complete feedback loop between product teams and their customers. Teams collect ideas, let users vote to surface priorities, track progress on a public roadmap, and announce shipped features through a changelog.

The platform is built on Ruby on Rails and offers both a hosted web application at app.feedbear.com and an embeddable JavaScript widget/SDK. It is designed to be simple and fast to set up (60 seconds), with a focus on clean UX over feature bloat.

**Key links:**
- Website: https://feedbear.com
- App: https://app.feedbear.com
- Help Center: https://help.feedbear.com
- Product Roadmap: https://feedback.feedbear.com/roadmap
- Support email: support@feedbear.com
- Sales email: sales@feedbear.com

**User roles:**
- Owners: Full project control including billing
- Team Members (Admins): Manage ideas, edit statuses, create changelogs (cannot manage billing)
- Normal Users: Submit ideas, comment, upvote

## How It Works

FeedBear operates through a six-step process that creates a complete feedback loop:

1. **Set up your project** (60 seconds): Create your feedback portal on FeedBear with custom branding (colors, logo, icons), custom CSS, and optionally a custom domain. Choose whether your homepage shows the feedback board, roadmap, or changelog.

2. **Share with customers**: Distribute your feedback page via direct links on your website, in-product placement, or by embedding the FeedBear JavaScript widget directly in your web application.

3. **Collect feedback**: Customers submit feature requests, ideas, and bug reports. Other users vote and comment on submissions. Your team can also post internal ideas for customer validation. Anonymous voting and posting can be enabled.

4. **Assign statuses**: Apply statuses to each idea (e.g., "Needs your Opinion," "In Progress," "Done"). Status changes automatically populate the public roadmap if enabled. Custom statuses beyond the defaults can be created.

5. **Notify users automatically**: When a feature ships (status changes to "Done"), all users who posted, voted, or commented on that idea receive automatic branded email notifications. This closes the feedback loop without manual effort.

6. **Announce updates**: Create detailed changelog entries in the Updates tab to announce product changes with rich content (text, images, video, code blocks), labels ("New," "Improved," "Beta"), and scheduled publishing. AI can help draft entries from completed feedback items.

## Core Features - Detailed

### Feedback Boards

Feedback boards are the primary collection mechanism. Each board is a dedicated space for a category of feedback (e.g., "Feature Requests," "Bug Reports," "Ideas").

- **Unlimited boards** (Startup plan and above; Lite plan has 1 board)
- **Unlimited ideas and users** on all plans
- **Upvoting system**: Users click to vote on ideas, surfacing the most-requested features to the top
- **Comments and discussions**: Threaded comments on each idea allow teams to ask clarifying questions, gather more context, and test potential solutions with users
- **Mentions**: Tag specific people in comments to notify them and manage discussions
- **Pin comments**: Pin important comments (e.g., team responses, decisions) to the top of a thread
- **AI-powered replies**: GPT-4 powered draft responses that are context-aware based on the idea and existing discussion. Helps teams respond faster to feedback.
- **Merge and deduplicate ideas**: When multiple users submit similar requests, merge them into one idea while preserving all votes and subscriber notifications. This keeps boards clean and gives accurate vote counts.
- **Moderation**: Review user-submitted ideas before they appear publicly. Prevents spam and ensures quality.
- **Vote on behalf of users**: When team members receive feedback via email, phone, or chat, they can log votes on behalf of those users to maintain accurate prioritization data.
- **Internal notes**: Private notes on feedback items visible only to team members. Useful for tracking internal context without exposing it to users.
- **Custom statuses**: Define your own workflow beyond defaults. Examples: "Reviewing," "Needs More Info," "Won't Do," "Shipped."
- **Tags**: Apply custom tags to organize ideas by theme, component, customer segment, or any other taxonomy. Tags are project-wide (not board-specific).
- **Filtering and sorting**: Organize ideas by status, tags, popularity (vote count), number of comments, trending, or date.
- **Search**: Full-text search across all ideas and comments.
- **Private ideas**: Hide specific ideas from regular users while keeping them visible to the team internally.
- **User profiles**: Access details about each user and view all their posts and votes in one place.
- **Import/export**: Bulk import ideas via CSV. Export ideas, votes, comments, and user data as CSV.

### Public Roadmap

The public roadmap gives customers visibility into what the team is building and when.

- **Automatic population**: When you assign a status to an idea on a board, it appears on the roadmap under that status column. No duplicate data entry.
- **Status-based columns**: Organize by status (e.g., Planned, In Progress, Done). Each column shows relevant ideas.
- **Linked to feedback**: Every roadmap item links back to its original feedback board discussion, so users can see the context, vote, and comment.
- **Automatic notifications**: When a status changes (e.g., "In Progress" to "Done"), all engaged users (voters, commenters, author) are notified automatically via email.
- **Private or public**: Toggle the roadmap between public-facing (visible to all users) and private (invite-only, for internal team use).
- **Embeddable**: Embed the roadmap on your own website or app.

### Changelog

The changelog is the announcement mechanism for shipped features and product updates.

- **Rich editor**: Format entries with headings, paragraphs, code blocks, images, video embeds, and other media.
- **Labels**: Classify entries as "New," "Improved," "Fixed," "Beta," or custom labels.
- **Scheduled publishing**: Write entries in advance and schedule them to publish when the feature launches.
- **AI-generated drafts**: Generate changelog entry drafts from completed feedback items using AI. Helps teams write announcements faster.
- **Reactions**: Users can react to changelog entries (if reactions are enabled).
- **Email notifications**: Subscribers receive updates about new changelog entries.
- **RSS-style updates tab**: The changelog lives at /updates on the project domain and serves as a running history of all product changes.

### Feedback Widget / SDK

FeedBear provides an embeddable JavaScript widget that lets users submit feedback without leaving your application.

**Installation:**
```html
<script src="https://cdn.feedbear.com/widget.js"></script>
```

**Configuration options:**
- `project` (required): Your FeedBear project subdomain
- `board` (required unless using `boards`): The specific board to show
- `boards`: Comma-separated list of board slugs to show multiple boards
- `element`: CSS selector or DOM element to attach the button to. Also supports `[data-feedbear-button]` attribute.
- `position`: Popup position — `top_left`, `top_right`, `bottom_left`, `bottom_right` (default: `bottom_right`)
- `ssoToken`: SSO token for authenticated users
- `jwt`: JWT token for authenticated users

**How it works:**
The widget attaches a click handler to a button element on your page. When clicked, it opens a popup iframe that loads your FeedBear feedback board. The popup is responsive (adapts to mobile), includes smooth open/close animations, auto-resizes based on content, and closes when clicking outside.

**Embed endpoint:** `POST https://app.feedbear.com/embed/board`

**Backward compatibility:** The SDK maintains backward compatibility with the legacy `window._hw` interface.

### API

FeedBear provides a REST API for programmatic access:

- `GET /api/posts` — List posts
- `GET /api/posts/:id` — Get a specific post
- `POST /api/posts` — Create a new post
- `POST /api/posts/:id/vote` — Vote on a post
- `POST /api/users/invite` — Invite a user

The API uses JSON format and is available at `https://app.feedbear.com/api/`.

### Intercom App

FeedBear has a dedicated Intercom integration that works as a Messenger app:

- Submit feedback ideas directly from Intercom conversations
- View and vote on existing ideas from within Intercom
- Users can submit feedback without leaving the Intercom widget
- Install via the Intercom App Store or from FeedBear's integrations page

## Customization - Detailed

### Branding
- Upload your company logo and icon
- Set primary and accent colors to match your brand
- Choose a custom project name and description
- All customer-facing pages use your branding

### Custom Domains
- Host your feedback portal on your own domain (e.g., feedback.yourcompany.com)
- FeedBear handles automatic SSL certificate generation via Let's Encrypt
- CNAME setup required on your DNS
- Available on Startup plan and above

### Custom CSS
- Inject custom CSS to override any default styling
- Full control over fonts, colors, spacing, and layout
- Available on all plans

### Custom HTML/JS Code
- Add third-party scripts (analytics, chat widgets, tracking pixels)
- Inject custom HTML into your feedback portal pages
- Available on all plans

### Custom Homepage
- Choose which page users see first when they visit your portal:
  - Feedback board (default)
  - Public roadmap
  - Changelog / Updates

### Multilanguage Support
The interface can be displayed in: English, French, German, Dutch, Spanish, Italian, Portuguese, and Mandarin Chinese.

### Menu Customization
- Reorder and configure navigation menu items
- Show or hide boards, roadmap, and changelog sections

### White-Label
- Remove "Powered by FeedBear" branding
- Available on Business plan ($99/mo) and above

## Integrations - Detailed

### Intercom
Connect FeedBear to Intercom to gather feedback during customer support conversations. The integration includes:
- A Messenger app widget that lets users submit and vote on ideas from within Intercom
- Ability to add ideas to boards directly from Intercom conversations
- OAuth-based authentication

**Setup:** Navigate to Integrations in your FeedBear project settings, click Connect for Intercom, and authorize via OAuth.

### Slack
Receive instant Slack notifications when users submit new feedback or comments.
- Real-time alerts in a designated Slack channel
- Quick visibility for the team without checking FeedBear constantly
- Configure which events trigger notifications

### Trello
Convert validated customer ideas into Trello cards with one click.
- Select the target Trello board and list
- Idea details are carried over to the Trello card
- OAuth-based authentication with Trello

### Jira
Add validated ideas as Jira issues for sprint planning.
- Select the target Jira project and issue type
- Idea details populate the Jira issue
- Connects via Jira integration configuration

### Zapier
Connect FeedBear to 5,000+ applications through Zapier.
- **Triggers available:** New feedback/idea submitted, New comment, New user, Post upvote, Status updated
- **Actions:** Store data in external applications, trigger workflows
- Authenticate with your FeedBear API key

### Webhooks
Full flexibility for custom integrations.
- Send event data to any URL when actions occur in FeedBear
- Compatible with Make (Integromat), Syncspider, Pabbly, KonnectzIT
- Build custom integrations with your own web applications

### SSO (Single Sign-On)
Authenticate users seamlessly with your existing auth system.
- Token-based SSO integration
- JWT support
- Users are automatically logged in when they visit your feedback portal
- Available on Business plan ($99/mo) and above

### Embed
Embed feedback boards or roadmaps on any webpage.
- Uses iframe-based embedding via the widget SDK
- Or use the POST endpoint directly: `https://app.feedbear.com/embed/board`

## Pricing - Detailed

All plans include a 14-day free trial with no credit card required. Annual billing provides a discount equivalent to two free months. Non-profit discounts are available upon request. Cancellation is available anytime from account settings.

### Lite Plan — $19/month ($15/month billed annually)
- 1 team member
- 1 feedback board
- Unlimited ideas
- Unlimited users
- Public roadmap
- Changelog
- Private ideas
- Custom branding (colors, logo)
- Custom statuses
- Custom HTML/JS code
- Custom CSS
- Website feedback widget
- AI-generated comment replies
- AI-generated changelog posts

### Startup Plan — $49/month ($40/month billed annually)
Everything in Lite, plus:
- 3 team members
- Unlimited feedback boards
- Custom domain with automatic SSL
- Intercom integration
- Slack integration
- Trello integration
- Jira integration
- Zapier integration

### Business Plan — $99/month ($82/month billed annually)
Everything in Startup, plus:
- 10 team members
- Single Sign-On (SSO)
- Private projects (restrict access by email domain or invitation)
- White-label (FeedBear branding removed)

### Enterprise Plan — $299/month ($249/month billed annually)
Everything in Business, plus:
- Unlimited team members
- Priority support via Slack, phone, and email
- Custom contracts and NDAs
- Custom SLAs
- Custom Data Processing Agreements (DPAs)
- Custom integrations
- Bank transfer payments
- Security audits

## Use Cases - Detailed

### Feature Voting Tool
Let users vote on feature requests to surface the most-wanted ideas. FeedBear's upvoting system provides quantitative prioritization data that replaces guesswork with real user signals.
- URL: https://feedbear.com/use-cases/feature-voting-tool

### Feature Request Tracking Software
Organize and monitor all incoming feature requests in one place. Track status from submission through development to release. Merge duplicates and maintain clean, accurate data.
- URL: https://feedbear.com/use-cases/feature-request-tracking-software

### Customer Feedback Portal
Create a dedicated public space where customers can submit feedback, see what others have requested, and follow progress. Reduces scattered feedback across email, Slack, and spreadsheets.
- URL: https://feedbear.com/use-cases/customer-feedback-portal

### Idea Management Software
Centralize ideas from customers and internal teams. Evaluate, prioritize, and track ideas from concept through implementation using voting data and discussion threads.
- URL: https://feedbear.com/use-cases/idea-management-software

### Product Feedback Tool
Collect feedback related to product development from multiple channels and consolidate it into actionable, prioritized data for product managers and development teams.
- URL: https://feedbear.com/use-cases/product-feedback-tool

### Internal Feedback Tool
Use private FeedBear projects for internal team feedback. Collect ideas from employees, run internal innovation programs, and prioritize internal tooling requests.
- URL: https://feedbear.com/use-cases/internal-feedback-tool

### Bug Tracking
Track and manage bug reports from users. Users can report issues, others can upvote to confirm severity, and teams can track resolution status through to completion.
- URL: https://feedbear.com/use-cases/bug-tracking

### Release Notes Software
Use FeedBear's changelog to communicate product changes. Announce new features, improvements, and fixes with rich content, labels, and scheduled publishing.
- URL: https://feedbear.com/use-cases/release-notes-software

### Suggestions Box Tool
A modern digital suggestion box that replaces physical boxes or unstructured email. Users submit suggestions, others validate with votes, and teams respond transparently.
- URL: https://feedbear.com/use-cases/suggestions-box-tool

## Comparisons with Competitors

### FeedBear vs Canny
FeedBear positions itself as simpler, faster, and more intuitive than Canny while offering most of the same core features. FeedBear emphasizes clean UX and lower pricing. Canny is a more established player with a larger feature set but higher complexity.
- URL: https://feedbear.com/comparisons/canny
- Blog: https://feedbear.com/blog/best-canny-alternatives

### FeedBear vs UserVoice
UserVoice is described as expensive, complex, and often overkill for most teams. FeedBear positions itself as a more elegant and affordable alternative with the essential features most teams actually need.
- URL: https://feedbear.com/comparisons/uservoice-alternative
- Blog: https://feedbear.com/blog/alternatives-to-uservoice
- Blog: https://feedbear.com/blog/uservoice-pricing

### FeedBear vs Productboard
Productboard is acknowledged as a great tool but noted as complex and expensive. FeedBear targets teams that want straightforward feedback collection without the overhead of a full product management suite.
- URL: https://feedbear.com/comparisons/productboard

### FeedBear vs Aha Ideas
FeedBear claims to beat Aha Ideas "in all the important ways" — simpler interface, faster setup, and more affordable pricing for teams focused primarily on feedback collection.
- URL: https://feedbear.com/comparisons/aha-ideas-alternative

### FeedBear vs Feature Upvote
FeedBear positions itself as both better and cheaper than Feature Upvote, offering more features (roadmap, changelog, integrations) at a lower price point.
- URL: https://feedbear.com/comparisons/feature-upvote-alternative

### FeedBear vs Trello (for feedback)
Trello works for basic public roadmaps but has severe drawbacks for feedback collection — no voting, no notifications, no feedback loop. FeedBear is purpose-built for this workflow.
- URL: https://feedbear.com/comparisons/trello-alternative

## Case Studies - Detailed

### Inspector.dev
Industry: Developer tools / Application monitoring
Use: Improving product development with user feedback
URL: https://feedbear.com/case-studies/inspector

### AGC
Use: Internal feedback management for teams
URL: https://feedbear.com/case-studies/agc

### Markup Hero
Industry: Design/productivity tools
Use: Customer development — using voting to prioritize what to build
Quote: "Voting is a big factor in what we prioritize" — Jeff Solomon, CEO
URL: https://feedbear.com/case-studies/markuphero

### Faithlife
Industry: Digital content / Religious technology
Use: Making informed product decisions with feedback data
Quote: "FeedBear has a great UI, it's fast, and has all the core features you may need from a user feedback tool." — Phil Gons, VP of Product
URL: https://feedbear.com/case-studies/faithlife

### LeadDelta
Industry: LinkedIn networking / Sales tools
Use: Rapid idea validation from a community of passionate users
Quote: "FeedBear is such an intuitive product. We now have a community of passionate product users" — Vedran Rasic, CEO
URL: https://feedbear.com/case-studies/leaddelta

### Folge
Industry: Documentation / Process tools
Use: Building stronger customer relationships through feedback transparency
URL: https://feedbear.com/case-studies/folge

### TrueRanker
Industry: SEO tools
Use: Staying organized and knowing what customers want built
URL: https://feedbear.com/case-studies/true-ranker

### Brainboard
Industry: Cloud infrastructure management
Use: Centralizing customer feedback from multiple channels
URL: https://feedbear.com/case-studies/brainboard

### Cabinets by Computer
Industry: Furniture / Cabinetry software
Use: Becoming more customer-centric in product development
URL: https://feedbear.com/case-studies/cabinets-by-computer

### WebBoss
Industry: Web development tools
Use: Collecting feature ideas from users
URL: https://feedbear.com/case-studies/webboss

### Mirrorscape
Industry: Gaming / AR technology
Use: Enhancing community engagement and feedback collection
URL: https://feedbear.com/case-studies/mirrorscape

## Blog & Resources

FeedBear publishes extensive content on customer feedback management, product management, and SaaS growth strategy. The blog contains 160+ articles organized into categories.

### Blog Categories
- **Guides**: How-to articles on feedback collection, roadmap building, and product management workflows
- **Resources**: Tool comparisons, software lists, and reference materials
- **Glossary**: Definitions and explainers for product management and feedback terminology
- **Inspiration**: Case studies, examples, and motivational content for product teams
- **SaaS**: Articles specific to SaaS business models, growth, and metrics

### Key Blog Topics

**Feedback Collection & Management:**
- https://feedbear.com/blog/how-to-collect-and-manage-customer-feedback
- https://feedbear.com/blog/how-to-collect-and-organize-user-feedback
- https://feedbear.com/blog/how-to-capture-user-feedback-in-your-app
- https://feedbear.com/blog/complete-guide-customer-feedback-analysis
- https://feedbear.com/blog/how-to-mine-feedback-for-insights
- https://feedbear.com/blog/closing-the-feedback-loop
- https://feedbear.com/blog/user-feedback-loop
- https://feedbear.com/blog/qualitative-vs-quantitative-feedback
- https://feedbear.com/blog/sources-of-product-feedback
- https://feedbear.com/blog/voice-of-the-customer
- https://feedbear.com/blog/customer-feedback-form-examples
- https://feedbear.com/blog/customer-feedback-saas-product-managers
- https://feedbear.com/blog/google-forms-customer-feedback
- https://feedbear.com/blog/google-sheets-user-feedback
- https://feedbear.com/blog/alternatives-to-feedback-surveys
- https://feedbear.com/blog/alternatives-to-nps

**Feature Requests & Voting:**
- https://feedbear.com/blog/how-to-handle-feature-requests
- https://feedbear.com/blog/how-to-prioritize-feature-requests
- https://feedbear.com/blog/how-to-say-no-feature-requests
- https://feedbear.com/blog/5-best-practices-for-managing-feature-requests
- https://feedbear.com/blog/feature-request-software
- https://feedbear.com/blog/feature-voting-tools
- https://feedbear.com/blog/product-feedback-tools-upvoting
- https://feedbear.com/blog/jira-track-feature-requests
- https://feedbear.com/blog/github-track-feature-requests

**Roadmaps:**
- https://feedbear.com/blog/how-to-build-a-product-roadmap
- https://feedbear.com/blog/product-roadmap-best-practices
- https://feedbear.com/blog/product-roadmap-tools
- https://feedbear.com/blog/product-roadmaps
- https://feedbear.com/blog/tools-for-public-roadmaps
- https://feedbear.com/blog/roadmap-examples
- https://feedbear.com/blog/why-public-roadmap
- https://feedbear.com/blog/date-driven-roadmaps
- https://feedbear.com/blog/outcome-based-roadmaps
- https://feedbear.com/blog/organize-your-roadmap-by-themes

**Changelog & Release Notes:**
- https://feedbear.com/blog/how-to-manage-your-product-changelog-effectively
- https://feedbear.com/blog/how-to-write-effective-release-notes-for-your-app-updates
- https://feedbear.com/blog/how-to-announce-new-features
- https://feedbear.com/blog/10-best-changelog-tools
- https://feedbear.com/blog/how-to-share-progress-with-customers

**Idea Management:**
- https://feedbear.com/blog/idea-management-software
- https://feedbear.com/blog/idea-management-strategies
- https://feedbear.com/blog/idea-board-tools-and-software
- https://feedbear.com/blog/idea-tracking-for-saas-and-digital-businesses
- https://feedbear.com/blog/how-to-create-an-ideas-board
- https://feedbear.com/blog/collect-ideas-from-employees
- https://feedbear.com/blog/collect-ideas-from-your-customers
- https://feedbear.com/blog/how-to-validate-new-ideas-to-ensure-theyre-good

**Product Management:**
- https://feedbear.com/blog/what-is-product-management
- https://feedbear.com/blog/product-management-tools
- https://feedbear.com/blog/product-discovery-for-product-managers
- https://feedbear.com/blog/prioritization-frameworks
- https://feedbear.com/blog/product-feature-prioritization-tools-and-software
- https://feedbear.com/blog/managing-product-backlog
- https://feedbear.com/blog/vision-strategy-roadmap
- https://feedbear.com/blog/how-to-write-product-vision
- https://feedbear.com/blog/business-strategy-vs-product-strategy
- https://feedbear.com/blog/lean-product-management
- https://feedbear.com/blog/agile-product-development

**Tool Comparisons:**
- https://feedbear.com/blog/best-customer-feedback-software
- https://feedbear.com/blog/best-canny-alternatives
- https://feedbear.com/blog/alternatives-to-uservoice
- https://feedbear.com/blog/canny-vs-uservoice
- https://feedbear.com/blog/canny-vs-aha
- https://feedbear.com/blog/aha-vs-productboard
- https://feedbear.com/blog/hellonext-alternatives
- https://feedbear.com/blog/upvoty-alternative
- https://feedbear.com/blog/saas-feedback-tools
- https://feedbear.com/blog/product-feedback-tools

**SaaS Metrics & Growth:**
- https://feedbear.com/blog/churn-rate
- https://feedbear.com/blog/customer-acquisition-cost
- https://feedbear.com/blog/customer-lifetime-value
- https://feedbear.com/blog/customer-sucess-metrics
- https://feedbear.com/blog/net-promoter-score
- https://feedbear.com/blog/what-is-a-north-star-metric
- https://feedbear.com/blog/product-led-growth-model-for-saas
- https://feedbear.com/blog/product-led-growth-plg-strategy-for-product-managers

**Community & Customer Engagement:**
- https://feedbear.com/blog/how-to-build-a-community-around-your-product
- https://feedbear.com/blog/how-to-build-in-public
- https://feedbear.com/blog/how-to-be-customer-centric
- https://feedbear.com/blog/customer-centric-strategy-for-product-development
- https://feedbear.com/blog/how-to-involve-customers-when-building-products
- https://feedbear.com/blog/customer-advisory-board
- https://feedbear.com/blog/feedback-driven-product-culture
- https://feedbear.com/blog/public-feedback-board-benefits

## Security & Compliance - Detailed

### GDPR Compliance
FeedBear is fully GDPR compliant as it collects and processes personal data of EU residents.

**Data roles:**
- Acts as Data Processor for companies using the platform (companies are Data Controllers)
- Acts as Data Controller and Processor for end users signing up directly on FeedBear boards
- Acts as Data Controller and Processor for its own operational and product improvement purposes

**Personal data collected:** Cookies, usage data, email addresses, names, company information, websites, usernames. Data comes from direct user input or automatic collection. Customers may import data via CSV uploads, API, Zapier, or webhooks.

**Safeguards:**
- Consent management for data storage and processing
- Data Processing Agreements (DPAs) with standard contractual clauses approved by the European Commission
- Breach notification within a reasonable time upon discovery
- Third-party service providers are required to meet GDPR requirements
- Custom DPAs available for Enterprise customers

**Contact:** support@feedbear.com for GDPR questions

### Authentication & Access Control
- Email/password authentication with magic link login (passwordless)
- Social login support
- SSO (Single Sign-On) with token-based authentication (Business plan+)
- JWT support for widget authentication
- Private/invite-only project mode to restrict access
- Domain restriction to allow only specific email domains
- Team role management (Owner, Admin, User)

### Infrastructure Security
- Custom SSL certificates via Let's Encrypt for custom domains
- ACME challenge support for certificate validation
- Spam detection and moderation tools
- Ability to mark posts and comments as spam
- Banned domain management for blocking malicious signups
- Enterprise security audits available

### Legal
- Privacy Policy: https://feedbear.com/privacy-policy
- Terms of Service: https://feedbear.com/terms
- GDPR Compliance: https://feedbear.com/gdpr-compliance

## Reviews & Recognition - Detailed

### Review Scores
- **Capterra**: 4.8 out of 5 stars (22 reviews)
- **Trustpilot**: 4.4 out of 5 stars (27 reviews)

### Awards & Badges
- G2 High Performer (Summer 2023)
- Capterra Shortlist
- Software Advice Front Runners
- GetApp Category Leaders

### Customer Testimonials
- "FeedBear is such an intuitive product. We now have a community of passionate product users" — Vedran Rasic, CEO at LeadDelta
- "Voting is a big factor in what we prioritize" — Jeff Solomon, CEO at Markup Hero
- "FeedBear has a great UI, it's fast, and has all the core features you may need from a user feedback tool." — Phil Gons, VP of Product at Faithlife

### Common Praise Themes
Customers consistently highlight: simplicity, intuitive interface, clean design, speed, completeness of core feature set, and responsive support.

### Reviews Page
- URL: https://feedbear.com/reviews

## About FeedBear - Detailed

### Mission
FeedBear was founded to help product teams make data-driven decisions by listening to their customers instead of relying on intuition or brainstorming sessions. The company believes the best product ideas come from engaging with customers and observing their interactions with the product.

### Core Philosophy
General tools like spreadsheets and Trello are not designed to truly involve customers in product development. FeedBear creates a direct line between product teams and their users, delivering ongoing product insights while reducing support overhead.

### Leadership Team
- **Pietro Saccomani** — CEO / Head of Product. 10+ years in software entrepreneurship.
- **Tomas Vestenicky** — Founder & Lead Developer.
- **Vitor Argos Marcellino** — Product Manager.
- **Diego Valdivia** — Operations Manager. 2+ years tenure.
- **Mile Zivkovic** — Head of Content. 3+ years tenure.
- **Hasan Azhar** — Growth Marketing Manager.

### Notable Customers
Recharge, Keap, Rentspree, Twilio, Piktochart, Faithlife, LeadDelta, Markup Hero, TrueRanker, Brainboard, Inspector.dev, AGC, Folge, Cabinets by Computer, WebBoss, Mirrorscape, UChat, Squirrly, PastorsLine, Outranking.io, Coupon Affiliates.

### Contact
- Website: https://feedbear.com
- About: https://feedbear.com/about
- Contact page: https://feedbear.com/contact-us
- Book a demo: https://feedbear.com/demo (with Pietro Saccomani via Calendly)
- Support: support@feedbear.com
- Sales: sales@feedbear.com

## Technical Details

### Stack
- Backend: Ruby on Rails
- Authentication: Devise with OmniAuth (social login, Intercom OAuth)
- Payments: Stripe (with webhook handling), Paddle (legacy)
- Email: Branded transactional emails with unsubscribe/resubscribe support
- Widget: Vanilla JavaScript SDK (no dependencies)
- Hosting: Custom domain support with Let's Encrypt SSL

### Data Model (Key Entities)
- **Projects**: Top-level container, maps to a subdomain or custom domain
- **Boards**: Categories within a project for organizing feedback
- **Posts**: Individual ideas/feedback items within a board
- **Comments**: Threaded discussions on posts (with nested replies)
- **Votes**: User votes on posts (including behalf-of votes)
- **Statuses**: Customizable workflow states for posts
- **Tags**: Project-wide labels applied to posts
- **Changelog Entries**: Product update announcements with labels
- **Reactions**: User reactions on posts and changelog entries
- **Internal Notes**: Private team notes on posts
- **Merged Posts**: Tracking of merged/deduplicated ideas

### Zapier Integration Triggers
- New post/idea submitted
- New comment on a post
- New user registration
- Post upvote
- Post status update

### Embed Endpoints
- Widget script: https://cdn.feedbear.com/widget.js
- Board embed: POST https://app.feedbear.com/embed/board
- Input embed: GET https://app.feedbear.com/embed/input

## Complete Sitemap

### Main Pages
- https://feedbear.com — Homepage
- https://feedbear.com/features — All features
- https://feedbear.com/pricing — Plans and pricing
- https://feedbear.com/integrations — Integration directory
- https://feedbear.com/examples — Customer board examples
- https://feedbear.com/collect-feedback — Feedback collection solution
- https://feedbear.com/public-roadmap — Public roadmap solution
- https://feedbear.com/changelog — Changelog solution
- https://feedbear.com/about — Company information
- https://feedbear.com/contact-us — Contact form
- https://feedbear.com/demo — Book a demo
- https://feedbear.com/blog — Blog home
- https://feedbear.com/use-cases — Use case directory
- https://feedbear.com/case-studies — Case study directory
- https://feedbear.com/comparisons — Competitor comparison directory
- https://feedbear.com/how-it-works — Platform walkthrough
- https://feedbear.com/reviews — Customer reviews
- https://feedbear.com/terms — Terms of Service
- https://feedbear.com/privacy-policy — Privacy Policy
- https://feedbear.com/gdpr-compliance — GDPR Compliance

### Integration Detail Pages
- https://feedbear.com/integrations-details/intercom
- https://feedbear.com/integrations-details/jira
- https://feedbear.com/integrations-details/slack
- https://feedbear.com/integrations-details/trello
- https://feedbear.com/integrations-details/webhooks
- https://feedbear.com/integrations-details/zapier