# FeedBear > FeedBear is a customer feedback management platform that helps product teams collect feature requests, prioritize with voting, share public roadmaps, and announce updates via changelogs. It serves SaaS companies and product teams who want to close the feedback loop with their users. ## Product Overview FeedBear provides three core modules — feedback boards, public roadmaps, and changelogs — that work together to create a complete feedback loop between product teams and their customers. Teams collect ideas, let users vote to surface priorities, track progress on a public roadmap, and announce shipped features through a changelog. The platform is built on Ruby on Rails and offers both a hosted web app and an embeddable JavaScript widget. - Website: - App: - Help Center: - Product Roadmap: ## Core Features - **Feedback Boards**: Unlimited boards for organizing feature requests, bug reports, and ideas with upvoting, comments, and discussions - **Idea Voting**: Users upvote ideas to provide data-driven prioritization signals - **Public Roadmap**: Share development progress with customers organized by status (Planned, In Progress, Done) - **Changelog**: Announce new features, fixes, and improvements with rich media, labels, and scheduled publishing - **Feedback Widget**: Embeddable JavaScript SDK for collecting feedback directly inside your web application - **AI-Powered Replies**: GPT-4 powered drafting of context-aware responses to feedback - **AI Changelog Drafts**: Generate changelog entries from completed feedback items - **Merge & Deduplicate**: Combine duplicate ideas and create feature sets - **Moderation**: Review user-submitted ideas before they go public - **Vote on Behalf**: Team members can log votes for customers from other channels - **Internal Notes**: Private notes on feedback items visible only to team members - **Custom Statuses**: Define your own workflow statuses beyond the defaults - **Tags & Filtering**: Organize and filter ideas by tags, status, popularity, trending, and comments - **User Profiles**: View all posts and activity from individual users - **Pin Comments**: Highlight important comments at the top of discussions - **Email Notifications**: Automatic updates when idea statuses change - **Custom Email Sender**: Personalize notification sender information - **Export Data**: Download ideas, votes, comments, and user data as CSV - **Import Data**: Bulk import ideas via CSV ## Customization - **Custom Branding**: Apply your company colors, logo, and icons - **Custom Domains**: Host your feedback portal on your own domain with automatic SSL - **Custom CSS**: Full CSS customization for advanced styling - **Custom HTML/JS**: Add third-party scripts and tracking codes - **Custom Homepage**: Choose Feedback board, Roadmap, or Changelog as the landing page - **Multilanguage Support**: English, French, German, Dutch, Spanish, Italian, Portuguese, and Mandarin Chinese - **White-Label**: Remove FeedBear branding (Business plan and above) - **Private Projects**: Restrict access by email domain or invitation (Business plan and above) ## Integrations - [Intercom](https://feedbear.com/integrations-details/intercom): Gather feedback during customer support conversations - [Slack](https://feedbear.com/integrations-details/slack): Real-time notifications for new feedback and comments - [Trello](https://feedbear.com/integrations-details/trello): Convert validated ideas into Trello cards - [Jira](https://feedbear.com/integrations-details/jira): Add validated ideas as Jira issues for sprint planning - [Zapier](https://feedbear.com/integrations-details/zapier): Connect to 5,000+ apps with triggers for feedback, ideas, and comments - [Webhooks](https://feedbear.com/integrations-details/webhooks): Integrate with Make, Syncspider, Pabbly, KonnectzIT, or custom apps - **SSO / Single Sign-On**: Seamless authentication for your users (Business plan and above) - **API**: REST API for programmatic access to posts, votes, and user invitations - **Embed**: Embed boards or roadmaps on any webpage via iframe ## Pricing All plans include a 14-day free trial with no credit card required. Annual billing saves two months. - **Lite** ($19/mo or $15/mo annual): 1 team member, 1 board, unlimited ideas and users, roadmap, changelog, custom branding, custom statuses, widget, AI features - **Startup** ($49/mo or $40/mo annual): 3 team members, unlimited boards, custom domain, all integrations (Intercom, Slack, Trello, Jira, Zapier) - **Business** ($99/mo or $82/mo annual): 10 team members, SSO, private projects, white-label (no FeedBear branding) - **Enterprise** ($299/mo or $249/mo annual): Unlimited team members, priority support (Slack/phone/email), custom contracts, NDAs, SLAs, DPAs, custom integrations, bank transfers, security audits Non-profit discounts available on request. Cancel anytime. - [Pricing page](https://feedbear.com/pricing) ## Use Cases - [Feature Voting Tool](https://feedbear.com/use-cases/feature-voting-tool) - [Feature Request Tracking Software](https://feedbear.com/use-cases/feature-request-tracking-software) - [Customer Feedback Portal](https://feedbear.com/use-cases/customer-feedback-portal) - [Idea Management Software](https://feedbear.com/use-cases/idea-management-software) - [Product Feedback Tool](https://feedbear.com/use-cases/product-feedback-tool) - [Internal Feedback Tool](https://feedbear.com/use-cases/internal-feedback-tool) - [Bug Tracking](https://feedbear.com/use-cases/bug-tracking) - [Release Notes Software](https://feedbear.com/use-cases/release-notes-software) - [Suggestions Box Tool](https://feedbear.com/use-cases/suggestions-box-tool) ## Comparisons - [FeedBear vs Canny](https://feedbear.com/comparisons/canny) - [FeedBear vs UserVoice](https://feedbear.com/comparisons/uservoice-alternative) - [FeedBear vs Productboard](https://feedbear.com/comparisons/productboard) - [FeedBear vs Aha Ideas](https://feedbear.com/comparisons/aha-ideas-alternative) - [FeedBear vs Feature Upvote](https://feedbear.com/comparisons/feature-upvote-alternative) - [FeedBear vs Trello](https://feedbear.com/comparisons/trello-alternative) ## Case Studies - [Inspector.dev](https://feedbear.com/case-studies/inspector): Improving product development with user feedback - [AGC](https://feedbear.com/case-studies/agc): Internal feedback management - [Markup Hero](https://feedbear.com/case-studies/markuphero): Customer development - [Faithlife](https://feedbear.com/case-studies/faithlife): Informed product decisions - [LeadDelta](https://feedbear.com/case-studies/leaddelta): Rapid idea validation - [Folge](https://feedbear.com/case-studies/folge): Stronger customer relationships - [TrueRanker](https://feedbear.com/case-studies/true-ranker): Organized customer feedback - [Brainboard](https://feedbear.com/case-studies/brainboard): Centralized customer feedback - [Cabinets by Computer](https://feedbear.com/case-studies/cabinets-by-computer): Customer-centric development - [WebBoss](https://feedbear.com/case-studies/webboss): Feature idea collection - [Mirrorscape](https://feedbear.com/case-studies/mirrorscape): Community engagement ## Widget / SDK FeedBear provides an embeddable JavaScript widget for collecting feedback directly inside web applications. The SDK supports SSO tokens, JWT authentication, multiple boards, and configurable popup positioning (top_left, top_right, bottom_left, bottom_right). It loads feedback boards in an iframe overlay. - Widget script: `https://cdn.feedbear.com/widget.js` - Embed endpoint: `https://app.feedbear.com/embed/board` ## Blog FeedBear publishes guides, resources, and glossary articles on customer feedback, product management, and roadmap strategy. - [Blog home](https://feedbear.com/blog) - Categories: [Guides](https://feedbear.com/blog-category/guides), [Resources](https://feedbear.com/blog-category/resources), [Glossary](https://feedbear.com/blog-category/glossary), [Inspiration](https://feedbear.com/blog-category/inspiration), [SaaS](https://feedbear.com/blog-category/saas) ## Security & Compliance - GDPR compliant with Data Processing Agreements available - Custom SSL certificates for custom domains - SSO support for enterprise authentication - Private/invite-only project modes - Spam detection and moderation tools - Security audits available for Enterprise customers - [GDPR Compliance](https://feedbear.com/gdpr-compliance) - [Privacy Policy](https://feedbear.com/privacy-policy) - [Terms of Service](https://feedbear.com/terms) ## Reviews & Recognition - Capterra: 4.8/5 stars (22 reviews) - Trustpilot: 4.4/5 stars (27 reviews) - G2 High Performer (Summer 2023) - Capterra Shortlist - Software Advice Front Runners - GetApp Category Leaders - [Reviews page](https://feedbear.com/reviews) ## About FeedBear was founded to help product teams make data-driven decisions by listening to their customers instead of relying on intuition. The team is led by Pietro Saccomani (CEO/Head of Product) and Tomas Vestenicky (Founder & Lead Developer). Notable customers include Recharge, Keap, Rentspree, Twilio, and Piktochart. - [About page](https://feedbear.com/about) - [Contact](https://feedbear.com/contact-us) - [Book a demo](https://feedbear.com/demo) - Support: support@feedbear.com - Sales: sales@feedbear.com ## How It Works 1. **Set up your project** in 60 seconds with custom branding and domain 2. **Share with customers** via link, in-product placement, or embedded widget 3. **Collect feedback** as users submit ideas, vote, and comment 4. **Assign statuses** to populate your public roadmap automatically 5. **Notify users** automatically when features ship 6. **Announce updates** via the changelog with rich detail - [How It Works](https://feedbear.com/how-it-works)